Privacy policy

Welcome to www.vnk.ae (the “Site”), operated by VNK, a luxury fashion concierge service based in the United Arab Emirates. At VNK, we value your privacy and are committed to protecting your personal data in line with UAE data protection laws.

This Privacy Policy outlines how your data is collected, used, and protected when you engage with our services.

1. Data Controller

The data controller is:
VNK Fashion Concierge Services LLC
Dubai, United Arab Emirates
Email: support@vnk.ae

2. What Information We Collect

We collect the following types of personal data:

Identification: Name, nationality, gender
Contact Details: Email address, phone number, delivery/billing address
Payment Data: Cardholder name, transaction details (processed via secure third-party gateways)
Service Data: Your shopping preferences, past purchases, wishlist items
Communications: Messages and notes shared with our concierge team
Website Use: Device information, IP address, and browsing behavior (see Cookies Policy)

3. Why We Process Your Data

We process your personal data for the following purposes:

To fulfill and deliver your concierge orders
To communicate with you regarding your order, wishlist, or requests
To personalize your experience and offer tailored product suggestions
To process payments and provide invoices
For marketing communications, subject to your consent
To comply with legal obligations and fraud prevention

4. Legal Basis for Processing (UAE)

Processing is done:

With your explicit consent (e.g., marketing)
To fulfill a contract (e.g., personal shopping request)
To comply with UAE legal obligations
Based on legitimate interest (e.g., service improvement or fraud detection)

5. Sharing Your Data

Your data may be shared with:

Third-party service providers (e.g., delivery, IT support, payment processors)
Local and international fashion partners or brands (only with your consent)
Government authorities if legally required (e.g., UAE law enforcement or regulators)

6. International Transfers

Where applicable, your data may be transferred outside the UAE. We ensure such transfers are compliant with UAE data protection standards and appropriate safeguards are in place.

7. Data Retention

We retain your data only as long as necessary for the purposes stated above, or as required under UAE law:

Client service records: up to 6 years
Marketing consent records: until revoked
Order data: retained for accounting and compliance for up to 10 year

8. Your Rights

Under UAE data protection law, you have the right to:

Access and correct your data
Withdraw your consent at any time
Request data deletion, if no longer necessary
Object to processing under certain circumstances
Lodge a complaint with the UAE Data Office (when formally established)

To exercise your rights, contact us at: privacy@vnk.ae

9. Marketing & Communications

If you opt-in, we may send you promotional messages about new arrivals, VIP offers, or styling tips via email, WhatsApp, or SMS. You may opt-out at any time by clicking “unsubscribe” or contacting us directly.

10. Availability Disclaimer

We strive to ensure product availability through our concierge network. However, due to the exclusive nature of items, availability is not guaranteed. We reserve the right to cancel any request if the product becomes unavailable. If payment has been made, a full refund will be issued in such cases. VNK will not be held liable for such cancellations beyond the refund.

11. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, alteration, or loss.

12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in UAE law or our services. Please check this page regularly. Major changes will be communicated via email or through our website.